How can a custom TQM and CQI (Continuous Quality Improvement) program help your organization?
Total Quality Management (TQM) is an enhancement to the traditional way of doing business. It is a proven technique to guarantee survival in world-class competition. Only by changing the actions of management will the culture and actions of an entire organization be transformed.
TQM’s BASIC APPROACH TQM requires six basic concepts:
1. A committed and involved management to provide long term top-to-bottom organizational support.
2. An unwavering focus on the customer, both internally and externally.
3. Effective involvement and utilization of the entire work force.
4. Continuous improvement of the business and production process.
5. Treating suppliers as partners.
6. Establish performance measures for the processes. The implementation of a custom TQM and CQI program is not only to meet accreditation standards, but provides a mechanism for an organization to improve and standardize its processes, which in turn can improve overall quality of care and patient care related costs.
